reserved and paid for 55 seat coach bus. 3 days before trip, was called and told the 55 seat bus was taken out of service, they offered a 33 seat and a 24 seat bus to accommodate our 55 guests.
on the morning of the trip at 5:30a.m. a 30 seat bus and a 16 seat bus arrived. dispatch could not help, emails went unanswered. that evening, finally contacted Donna in customer service.
while nice, she wanted to know what i wanted, since they sent 2 buses.
i want to pay for the trip for 46 people not a trip for 55, since 55 didn't get to go on the trip. still waiting for a response from james graham, sales rep, and joe, the v.p.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of us coachways bus rental. Us Coachways needs to read this review and look into the issue (if any) according to poster's claims.