The only reason it's one star is that they took our seniors (prom!) safely RT from the suburbs to the NJ Aquarium. We ordered a limo/party bus and received a generic couch with another bus company's name on the front plate.
Kinda uncomfy for long prom dresses...but not at all what was promised! Driver told us the correct order number and locations but said they don't have limo busses. He told me to call dispatch; they couldn't help right away because they were driving (??). Dispatch told me to call customer service; I had one very nice phone call the following Monday but then NOTHING but countless ignored emails and phone calls.
Main number does not have an operator. Still waiting and fighting three weeks later
Review about: Us Coachways Bus Service.
Monetary Loss: $1800.