Palisades Park, New Jersey
Not resolved

We have had a horrible experience on a packed bus out of port authors this evening.... The express 5:50 bus left late and with an inexperienced driver took us on the local route only to get lost trying to exit onto grand Ave .....

We were 30 to 40 min late in arriving up the line.....

And there was no one dispatching that I saw in port authority upon our departure.... Besides the fact , your buses have broken seats that do not stay in place upright and service lets them go that way......what an over priced service for what the company offers riders....

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Us Coachways. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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