we were scheduled to take a trip of about 150 miles from our home. it was a retirement celebration for which i hired the bus to send 30 friends to the event.
we were scheduled to be picked up at 8:45. however, our bus did not arrive until after 2 1/2 hours of trying to reach someone, using all the provided numbers. we finally got a response on the Spanish line. they sent a bus (not the one we ordered).
we were so late that we missed the retirement event that we chartered the bus for.
after two weeks our complaints and their run-around, they finally called us back and offered us $100 refund for the trip for which i paid $1600.00. didn't seem to care about our problem.
Product or Service Mentioned: Us Coachways Bus Service.
Reason of review: Not as described.
Monetary Loss: $1600.
Preferred solution: refund me $300 which the equivalent of the time we did not get..