After paying over $15,000 for two buses our group had a TERRIBLE experience. First of all, US Coachways does NOT communicate that they are a subcontracted organization. The drivers showed up in random, street outfits in two different buses with no logos on them. The...Read more
Liars, misleading advertisement, fraudulent fees, and unprofessional. The website has the fleet of vehicles but delivers a different bus to clients The bus was dirty, old, smelled like urine, not mechanically sound, no amenities, uncomfortable. We were taken advantage...Read more
My family made the initial depost with us coachways back in march. we paid to charter our family reunion from Memphis, tn to Virginia for a week. my family rep was in contact with Antonio for months about what we would be responsible for. Two days before the trip they...Read more
Us Coachways Bus Service Review
We took 52 teenagers to the snow got stuck on i80 for more than 4 hours. Driver was unable to tell highway patrol our location ... no support for emergencies through the compnay.
Other Product Review
Has anyone had satisfactory results through this company without legal actions being taken?
Review about Us Coachways Cancellation Policy from Schenectady, New York
The worst!! They don't respond to any emails or phone calls and canceled on me with such short notice due to "availability issues" and "couldn't get a hold of me" when I sent over 10 emails and left 4 voice mails and didn't hear back once!
Us Coachways Bus Service Review
Terrible terrible terrible service. Paid $1000 dollars for a us coachways bus. I got a main event party bus for my church instead on the side of the road several times.
reserved and paid for 55 seat coach bus. 3 days before trip, was called and told the 55 seat bus was taken out of service, they offered a 33 seat and a 24 seat bus to accommodate our 55 guests. on the morning of the trip at 5:30a.m. a 30 seat bus and a 16 seat bus...Read more
Amvets District 9 chartered a bus to drive us to several different Amvets posts, a one day trip. We got approximately 3 miles from our starting point and the bus quit running in the middle of a busy intetsection! The driver, a very nice young man, called for...Read more
We were lied to about the amenities, bad septic odor, dirty, not mechanically sound. I'm assuming they sent this type of bus because of the timeline we had to be at our destination. It was a third party Blue Sky tour bus. We asked for a new charter bus. They have...Read more
Our driver was outstanding- we wanted to adopt her! and our project manager was wonderful -she was very responsive to emails and phone calls. BUT, our reservationist, Shalonda , has yet to return a phone call or email! lol... not helpful at all after the initial...Read more
This is my second time using U.S. Coach ways for a company event in Houston/College Station Texas. We book for three to four days depending on the need and provide a room for the driver. The bus showed up on time for the airport pickup and was as promised. We booked a...Read more
I got stuck for 4 hours on the side of the highway and they sent me abroken bus on the way back that can't. Drive more than45mph on the highway or it will overheat...Read more
I booked a party bus for my daughters sweet 16 in October 2015 I was told the bus was for 24 ppl I asked for a bigger bus they said they were out on the day of her party A big bus showed and they told me this is the only bus they use I was very confused since I was...Read more
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