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Us Coachways Bus Rental Review

Cancelled our bus to D.C. and set us up with a different company. Cancelled the parking we had paid for and we had to pay again. Do not use them!!!
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#994889
On December 25,2016 a Youth group from a Religious Organization (Due to privacy laws name will not be metioned) boarded a bus that I must say was not pleasing to the natural eye. The bus did not include a name to even indicate who the company is. The seats were older,...
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3.0
I liked
  • Bus did make it to the destination
I didn't like
  • Quality of bus and driver
#985340
Michelle Garzone....took our money $1700, gave us a charter number, sent a schedule 6 days before our trip. 1 day before our trip I contacted her.....thank God I did. She says they don't have a bus. I ask when we will find out if our bus is secured. Her reply "I sent...
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#965913
Overcharged extortion only took 1 trip with us coachways and the price we made up was 2612 there were no changes to the trip as i submitted all trips to us coachway well in advanced not only verble price but written price as well there were a whole bunch of charges...
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1.0
#958687
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Us Coachways Bus Service Review

Terrible experience! The bus was a piece of ***. Extremely rude drivers not to mention liars. I was even yelled at by the driver. DO NOT USE THEM!! A week after the trip I was billed a $1300 cleaning fee!!! STAY AWAY FROM THIS COMPANY!!!
1.8
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#955096
Our busses arrived 45 minutes late. This was not the fault of the drivers, it was the fault of management at US Coachways. The drivers were not given the name of the location for pick-up or clear directions on how to get there... they were only given GPS coordinates....
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Archbald, Pennsylvania
#924493
The bus company is a complete cheat, fraud, and lair. We are University of Missouri-Kansas City students wanted to go to trip with their bus. I had a reservation with them. They charged the money and after three weeks, just before my event, they replied me that the...
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1.0
I didn't like
  • Service
  • Customer dealing
#918167
I spent my day answering to angry parents about the health and safety of their children on the bus trip yesterday. The health conditions were beyond bad. First of all, the air conditioner did not work properly. The bus stayed at a sweltering 80 degrees inside for over...
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1.0
Willits, California
I didn't like
  • Lack of customer service from dispatch
  • Broken television and air conditioner
  • Sanitary conditions of the bus
#916992
My charter was easily booked, so I thought this would be a great company. I was wrong. Since then, nothing has been easy. The itinerary was entered incorrectly and I contacted the case manager. No response from my emails or from voice messages for over a month. I...
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I tried to book a bus for my daughter's wedding. After 8 days of going back and forth with them continually sending me emails that stated my charter was being processed, but had not been completed. I finally gave up and cancelled the reservation. After I received my...
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