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Michelle Garzone....took our money $1700, gave us a charter number, sent a schedule 6 days before our trip. 1 day before our trip I contacted her.....thank God I did. She says they don't have a bus. I ask when we will find out if our bus is secured. Her reply "I sent...
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#965913
Overcharged extortion only took 1 trip with us coachways and the price we made up was 2612 there were no changes to the trip as i submitted all trips to us coachway well in advanced not only verble price but written price as well there were a whole bunch of charges...
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1.0
#958687
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Us Coachways Bus Service Review

Terrible experience! The bus was a piece of ***. Extremely rude drivers not to mention liars. I was even yelled at by the driver. DO NOT USE THEM!! A week after the trip I was billed a $1300 cleaning fee!!! STAY AWAY FROM THIS COMPANY!!!
1.8
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#955096
Our busses arrived 45 minutes late. This was not the fault of the drivers, it was the fault of management at US Coachways. The drivers were not given the name of the location for pick-up or clear directions on how to get there... they were only given GPS coordinates....
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Archbald, Pennsylvania
#924493
The bus company is a complete cheat, fraud, and lair. We are University of Missouri-Kansas City students wanted to go to trip with their bus. I had a reservation with them. They charged the money and after three weeks, just before my event, they replied me that the...
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1.0
I didn't like
  • Service
  • Customer dealing
#918167
I spent my day answering to angry parents about the health and safety of their children on the bus trip yesterday. The health conditions were beyond bad. First of all, the air conditioner did not work properly. The bus stayed at a sweltering 80 degrees inside for over...
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1.0
Willits, California
I didn't like
  • Broken television and air conditioner
  • Sanitary conditions of the bus
  • Lack of customer service from dispatch
#916992
My charter was easily booked, so I thought this would be a great company. I was wrong. Since then, nothing has been easy. The itinerary was entered incorrectly and I contacted the case manager. No response from my emails or from voice messages for over a month. I...
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I tried to book a bus for my daughter's wedding. After 8 days of going back and forth with them continually sending me emails that stated my charter was being processed, but had not been completed. I finally gave up and cancelled the reservation. After I received my...
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Us Coachways Bus Service Review

On a bus now with no AC in over 100 degree weather. Driver 30 min late! Couldn't get any worse right now. This is a joke! People feeling sick so guess next stop is the ER.
1.0
Details
Customer service
Discounts and Special Offers
Level of Comfort
Price Affordability
Product or Service Quality
Staff
Value for money
#899918
The reservation, communication, and confirmation process is fine, no complaints. I had two issues; I requested pictures of the vehicle that would be picking up our party which US Coachway sent a picture of a Mercedes van that hold 14 passengers - perfect. The night...
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1.6
#899243