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DON'T USE US COACHWAYS INC, YOU WILL BE LEFT STANDING AT THE PICKUP SPOT, FOR HOURS, HOURS....and they don't care about you, and they lie so much, you wonder if they even communicate with each other to at least try to get the lies straight. Everybody has a different...
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1.0
I didn't like
  • Lack of customer service from the whole company
#1380841
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Us Coachways - Rubbish

Aggressive possibly uninsured driver attacked my daughter
#1321262
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Us Coachways - Terrible unsafe frightening

A/c unit broken. Driver very aggressive- threatened my daughter - her friends had to protect her. ‘Accident’ occurred and Corporate Director refused to release insurance details. I spoke with driver and insurance appeared non existent- corporate director tried to cover up - NOT SAFE GUYS - Do not risk you life with US Coachways
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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#1321254
Here it is 8:30pm and I still don't know if they are going to show up tomorrow morning at 9:00am. They jacked the price on us because we did not book it that day they gave us the original price and it was closer now and busses in more demand. There are all sorts of...
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1.0
#1269719
To begin, the bus that was sent to us arrived 50 minutes late. During the time the students and parents were standing outside in the freezing weather waiting on the bus from 6:30am-7:20am. The itinerary specifically stated we needed to pull out for 7:00am and we needed...
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1.0
I didn't like
  • Customer dealing
  • Safety of driver
  • Customer service of company
#1256831
HORRIBLE!!! UNSAFE!!! LACKING CORPORATE CONTROL!!!! We hired US Coachways for my daughter's Bat Mtizvah on April 21, 2018. We have multiple reports from the kids on the bus that the driver had earbuds in both ears and was engaged in distracted driving (texting or doing...
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1.0
I didn't like
  • Customer service of company
  • Safety of driver
  • Integrity of company
#1246913
I spoke to ttommasino@uscoachwaysinc.com about a price match quote. He was VERY rude. I am just a middleman trying to book a bus. He took everything personally and then refused to help. I forwarded the original price documentation from another company and he did not...
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Anonymous
Billy

I don't use third party booking or ticket agencies for any reason, and I can tolerate someone who is not Mr. Rogers on the telephone as long as I get what I want ... if not, I...

Bus did not show up on time. No microphone for announcements. Finally music which kept us happy until our return the bus driver did not want to leave at my terms. Going home our bathroom kept us sick vomiting and we had to hold ourselves for 3 hours. Call dispatch...
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#1218837
This U.S. Coachways is not dependable. They are bus brokers and do NOT own buses of their own. You will be wiser to go directly to a bus company when looking for a bus because U.S. COACHWAYS will charge you about %35 more than going direct. Then, they eill send you a...
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1.0
#1152701

Contact Us Coachways

Mailing Address:
US Coachways, Inc.
100, St. Mary's Ave
Staten Island, New York 10305
United States
Phone:
(800) 359-5991
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Us Coachways Products and Services

Bus wasn’t what we paid for ‘. It was unsafe old and bathroom horrible and smelly. Rip wasn’t included in price although I was told it was. Dirty and headlights didn’t work right wheels clunky like ready to fall off. WaTer running down inside of windshield. Tv and dvd...
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1.0
#1145469