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To begin, the bus that was sent to us arrived 50 minutes late. During the time the students and parents were standing outside in the freezing weather waiting on the bus from 6:30am-7:20am. The itinerary specifically stated we needed to pull out for 7:00am and we needed...
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1.0
I didn't like
  • Customer dealing
  • Safety of driver
  • Customer service of company
#1256831
HORRIBLE!!! UNSAFE!!! LACKING CORPORATE CONTROL!!!! We hired US Coachways for my daughter's Bat Mtizvah on April 21, 2018. We have multiple reports from the kids on the bus that the driver had earbuds in both ears and was engaged in distracted driving (texting or doing...
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1.0
I didn't like
  • Safety of driver
  • Customer service of company
  • Integrity of company
#1246913
I spoke to ttommasino@uscoachwaysinc.com about a price match quote. He was VERY rude. I am just a middleman trying to book a bus. He took everything personally and then refused to help. I forwarded the original price documentation from another company and he did not...
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Anonymous
Billy

I don't use third party booking or ticket agencies for any reason, and I can tolerate someone who is not Mr. Rogers on the telephone as long as I get what I want ... if not, I...

#1236674
Bus did not show up on time. No microphone for announcements. Finally music which kept us happy until our return the bus driver did not want to leave at my terms. Going home our bathroom kept us sick vomiting and we had to hold ourselves for 3 hours. Call dispatch...
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#1218837
This U.S. Coachways is not dependable. They are bus brokers and do NOT own buses of their own. You will be wiser to go directly to a bus company when looking for a bus because U.S. COACHWAYS will charge you about %35 more than going direct. Then, they eill send you a...
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1.0
#1152701
Bus wasn’t what we paid for ‘. It was unsafe old and bathroom horrible and smelly. Rip wasn’t included in price although I was told it was. Dirty and headlights didn’t work right wheels clunky like ready to fall off. WaTer running down inside of windshield. Tv and dvd...
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1.0
#1145469
We created an account for booking online 1 year in advance for our reunion in 2018 with a quoted price by email from a representative of US Coachways. We started the online process with one booking for 4 buses. The next few days, our account showed 4 bookings for...
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#1110839
My name is Wanda Hamilton, my family and I chartered a bus to take us to Charleston SC, from New York (Bronx) on July 28, 2017 from Bus company US Coachways, charter bus #645805 was the worst ride of my families life.We had the worst bus that I have ever experienced,...
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1.5
#1101526
My name is Wanda Hamilton, my family and I chartered a bus to take us to Charleston SC, from New York (Bronx) on July 28, 2017 from Bus company US Coachways, charter bus #645805 was the worst ride of my families life. We had the worst bus that I have ever experienced,...
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#1084946

Contact Us Coachways

Mailing Address:
US Coachways
100, St. Mary's Ave
Staten Island, New York
United States
Phone:
(800) 359-5991
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Us Coachways Products and Services

For US Coachways: This is in regards to charter #717487-- not that I have any expectations of you at this point. But, I noticed in other reviews that the "reason" you weren't able to help or resolve the issue for others was because they didn't leave a charter number,...
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1.5
#1076392