Our church group chartered bus from Richmond, Va to Orlando Fl. We paid them in full over $6,000. June 10th, 2015. Bus was suppose to pick up group of 30 people @ 11:30 pm. Was told on the 9th of June 2015, their driver has @ last minute quit their co. & they would not be able to pick up group until 1:30 am. Bus arrived @ 2:30am. It was not a US Coach Ways Bus. It was a horrible deplorable party bus named,"Main Event" . The this bus had no air-condition & the bathroom did not work. We had to stop on the road side when needing to use restroom. Called company & was treated extremely shabby. had to be rerouted to Jacksonville, Fl. to be transferred to another bus line. This bus was almost just as deplorable. Was charged over $150.00 for hotel accommodation for the bus driver & he was told by someone @ US. Coach Ways to return to Richmond, Va. immediately with their "Main Event" party bus. We arrived in Orlando, Fl. @ 9:30pm & was scheduled to arrive @ 2:30pm. This ridiculous delay caused our tour to lose money @ hotel & the prior scheduled agenda. We had senior citizens in our group that had severe physical reactions to the shabby bus company treatment. Diabetics, heart, hypertension was subjected to hours on the highway with no air condition no rest room facilities. Our facilitatorspent countless hours/time trying to contact someone @ US. Coach Ways....to no avail. They refuse to compensate for their deceptionand fraudulent activity. This so called U.S. Coach Ways I believe are the same owners of "Main Event" Party Bus company. Was told by "Main Event" rep that they were called @ last minute by U.S. Coach Ways to pitch in & help by taking tour to Orlando, Fl. Read prior negative comment from their previous victims & it will reveal that every negative comments reflect the same abdominal bus conditions....these negative comments go back to 2012 year. something needs to be done about these frauds. The State Attorney Office, Better Business Bureau, has countless complaints concerning them & nothing has been done about this. They should do segment & place this company on "American Greed". SCAM---SCAM---SCAM..
Reason of review: Damaged or defective.
Monetary Loss: $6000.
Preferred solution: Full refund.
I didn't like: Motor coach service.