I will never use this company again- they completely screwed up my reservation and when I called the morning of the bus was supposed to be pick us up, the "Account Manager" spent the entire call explaining why it wasn't his fault and blaming me, instead of trying to help me find a solution. He was rude and unhelpful and unwilling to admit someone had screwed something up. the next day I tried to call their customer service to complain, and I sat on hold for 20 minutes, then tried online chat to have an agent just simply stop responding to my question...never again would I even consider using
Product or Service Mentioned: Us Coachways Bus Service.
Reason of review: Poor customer service.