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Overcharged extortion only took 1 trip with us coachways and the price we made up was 2612 there were no changes to the trip as i submitted all trips to us coachway well in advanced not only verble price but written price as well there were a whole bunch of charges...
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1.0
#958687
Our busses arrived 45 minutes late. This was not the fault of the drivers, it was the fault of management at US Coachways. The drivers were not given the name of the location for pick-up or clear directions on how to get there... they were only given GPS coordinates....
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Archbald, Pennsylvania
#924493
The bus company is a complete cheat, fraud, and lair. We are University of Missouri-Kansas City students wanted to go to trip with their bus. I had a reservation with them. They charged the money and after three weeks, just before my event, they replied me that the...
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1.0
I didn't like
  • Customer dealing
  • Service
#918167

Us Coachways Bus Service Review

Us Coachways
#955096
1.8
Details
Terrible experience! The bus was a piece of ***. Extremely rude drivers not to mention liars. I was even yelled at by the driver. DO NOT USE THEM!! A week after the trip I was billed a $1300 cleaning fee!!! STAY AWAY FROM THIS COMPANY!!!
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Us Coachways Bus Service Review

Us Coachways
#899918
1.0
Details
On a bus now with no AC in over 100 degree weather. Driver 30 min late! Couldn't get any worse right now. This is a joke! People feeling sick so guess next stop is the ER.
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Us Coachways Bus Rental Review

Us Coachways
#871187
This company is the worst company I have ever dealt with!!! I ordered a party bus, what I got was a Mimi bus painted BLACK! My contracts said a mimi bus. But that was wrong. I am fighting to get a refund. My granddaughters 17 BD was ruined. Along with 25 of her friends. Do not use this company. Customer service is bad. I WAS DISCUSSED! I have never been so humiliated in my life.
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Us Coachways Bus Service Review

Us Coachways
#773126
1.0
Details
Horrible service.They booked the bus for the wrong date.They argued it was our fault.We never got a bus that day.Thanks to the Discover card who fought for us and we won.Terrible service find another company to use.
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I spent my day answering to angry parents about the health and safety of their children on the bus trip yesterday. The health conditions were beyond bad. First of all, the air conditioner did not work properly. The bus stayed at a sweltering 80 degrees inside for over...
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1.0
Willits, California
I didn't like
  • Sanitary conditions of the bus
  • Lack of customer service from dispatch
  • Broken television and air conditioner
#916992
My charter was easily booked, so I thought this would be a great company. I was wrong. Since then, nothing has been easy. The itinerary was entered incorrectly and I contacted the case manager. No response from my emails or from voice messages for over a month. I...
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I tried to book a bus for my daughter's wedding. After 8 days of going back and forth with them continually sending me emails that stated my charter was being processed, but had not been completed. I finally gave up and cancelled the reservation. After I received my...
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The reservation, communication, and confirmation process is fine, no complaints. I had two issues; I requested pictures of the vehicle that would be picking up our party which US Coachway sent a picture of a Mercedes van that hold 14 passengers - perfect. The night...
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1.6
#899243
On July 16, 2016, as a courtesy for our wedding guests, we chartered a bus from US Coachways to take them from the ceremony in Manhattan to the reception at a location in upstate NY. This simple gesture turned out to be a nightmare experience for our guests. Not...
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1.0
I didn't like
  • Awful
#886927
FRAUD!!!! A group of Family and Friends went on a bus trip to Atlantic City and didnt get the bus we expected. We paid for an up to date coach bus and instead received the Pattridge Family Van! It was old and filthy!! The ac wasn't working properly, seats were old...
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1.0
#875762
Please do you research before doing your Bussiness with US CoachWays .This company is a total fraud . This company had a class act lawsuit against them a few years back they were hiring people and giving them credit cards to write a good reviews on the company.I booked...
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