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Bus wasn’t what we paid for ‘. It was unsafe old and bathroom horrible and smelly. Rip wasn’t included in price although I was told it was. Dirty and headlights didn’t work right wheels clunky like ready to fall off. WaTer running down inside of windshield. Tv and dvd...
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1.0
#1145469
We created an account for booking online 1 year in advance for our reunion in 2018 with a quoted price by email from a representative of US Coachways. We started the online process with one booking for 4 buses. The next few days, our account showed 4 bookings for...
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#1110839
My name is Wanda Hamilton, my family and I chartered a bus to take us to Charleston SC, from New York (Bronx) on July 28, 2017 from Bus company US Coachways, charter bus #645805 was the worst ride of my families life.We had the worst bus that I have ever experienced,...
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1.5
#1101526

Us Coachways - Total nightmare

Us Coachways
#1060173
Ruined two school trips Very unreliable Avoid this company!
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Us Coachways - Price chages

Us Coachways
#1054800
1.5
Details
I had been talking to Davie ingtam for a few weeks trying to book a bus. He quoted me a price if 1900.00 come to find out when you click on the book reservation button the price pops up at 1290.00 so be very careful with these people. I changed my mind about using them and I'm glad I did. I think they are a get over and shouldn't be used. Glad I read these reviews before I booked. Thank you Jesus
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Product or Service Quality
Value for money

Us Coachways Bus Service Review

Us Coachways
#1010855
1.3
Details
People. If it's too good to be true watch out. Us coachways is a wholesaler. They do not on their own equipment. You call them because your either too lazy to find a good company yourself our your looking for the cheapest price you can find. Shame on you. Don't use their service. Call a real professional company and ask for their dot number and then find out if they have a safe record.
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
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Value for money
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Us Coachways Bus Rental Review

Us Coachways
#994889
1.0
Details
Cancelled our bus to D.C. and set us up with a different company. Cancelled the parking we had paid for and we had to pay again. Do not use them!!!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
My name is Wanda Hamilton, my family and I chartered a bus to take us to Charleston SC, from New York (Bronx) on July 28, 2017 from Bus company US Coachways, charter bus #645805 was the worst ride of my families life. We had the worst bus that I have ever experienced,...
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#1084946
For US Coachways: This is in regards to charter #717487-- not that I have any expectations of you at this point. But, I noticed in other reviews that the "reason" you weren't able to help or resolve the issue for others was because they didn't leave a charter number,...
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1.5
#1076392
The driver was kind and accommodating. But the ac on the bus was not working good and bus arrived late. Reservations Online was poor we got an estimate of $1050.00 And then the price was increased to $1419.00 when we spoke to the company rep. in person he say that...
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2.3
I liked
  • Driver
I didn't like
  • Customer service
#1064687
I will never use this company again- they completely screwed up my reservation and when I called the morning of the bus was supposed to be pick us up, the "Account Manager" spent the entire call explaining why it wasn't his fault and blaming me, instead of trying to...
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#1046190
First they came 2 hours late. They were rude to the chaperones and Teacher. The air conditioning stopped working in 90 degree heat. One of the buses had a bad Diesel smell so the parents and kids smelled like Diesel and had headaches. The bathroom had no toilet paper....
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#1041360
Perry Banks/Carduff We utilized US Coachways Bus Provider they sent out Lakeland Tour bus to charter us from MS to Orlando,Fl ...what should have been a great vacation was ruined before we even made it to our destination we were stranded twice once for 4hrs and then...
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1.4
#1038994

Contact Us Coachways

Mailing Address:
US Coachways
100, St. Mary's Ave
Staten Island, New York
United States
Phone:
(800) 359-5991
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Us Coachways Products and Services

On December 25,2016 a Youth group from a Religious Organization (Due to privacy laws name will not be metioned) boarded a bus that I must say was not pleasing to the natural eye. The bus did not include a name to even indicate who the company is. The seats were older,...
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3.0
I liked
  • Bus did make it to the destination
I didn't like
  • Quality of bus and driver
#985340